On December 23, 2015, I posted on how Country Club aka Country Vocations sales people cheated me and i promised to blog on how i got back my money.
So, here it is:
The very next day, we called up Country Vocations office in Hyderabad and requested for a cancellation (read previous blog that we used our credit card). We also sent them an e-mail to prove that we have registered a complaint. But, the Country Club/Country Vocations customer care lady told us they cannot refund the amount of Rs 60,000 where as in fact we were just asking for cancellation of the payment. Left with no choice, we even called up the Kamanahalli Branch of Country Vocations. They were also unhelpful as they are the one who sold us the holiday plan via unfair means and promised.
On the third day, we called up our bank – which in this case is HDFC. We explained the details, over the phone, the unfair business practices of Country Vocations / Country Club sales people. We also told the bank that we want our credit card to be blocked.
The HDFC Bank people were really helpful. They not only took down our complaint but blocked our credit card as no billing or statement has been prepared. We took down the complaint number and waited for one email which we must sent to HDFC credit card team.
On the same day we received the email with a form. We filled up the form and sent it via over the email.
HDFC took 7 working days to investigate the matter and voila to our amazement, on the 8th day we got an email and also a call from HDFC Bank that the transaction has been put off and that we will not be charged by Country Vocations in any way!
Thank you HDFC Bank for taking care of your customers’ interest. You lived up to your slogan!
(Dear readers, we’re not blogging all the email messages or calls here to HDFC Bank or Country Club/Country Vocations, but if you need any specific help post it in the comment box below. We would be happy to help.)