VAS subscribtion

Limitless Music service was activated on or before 5/14/2015. When I write an email to support team, that they replied that VAS service is a default service and will be activated without the confirmation.

They also informed me not to touch any of the popups on my screen. How can I use my mobile without touching the screen. Even after several emails, they didnt agree to get the second confirmation from me, if I touched the popsup without my knowledge.

Regards,
-Prince

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  • 4 Answer(s)

    Hi prince2daniel,

    We are sorry for the experience you had. Please share your concern with your complaint number and contact details at aircelsocialmedia@aircel.co.in to help you.

    Thanks & Regards

    Customer Service Officer | Social Care Team
    Email us @aircelsocialmedia@aircel.co.in

    Supporter Answered on June 17, 2015.
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    Here you go …

    service request numbers:-

    1-19243899105
    1-19204659457
    1-19184133400
    1-19170014151
    1-19140610120
    1-19131733190

    Default Answered on June 17, 2015.
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    Dear prince2daniel,

    We verified your account and found that MOCMU30 pack was activated on 15/5/2015 through WAP mode, Hence charges are authentic.

    Regards,
    Aircel Social Care Team

    Supporter Answered on June 26, 2015.
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    Hello, I’m not saying that you are not activated and charged. I’m saying that with out my confirmation this was activated and charged….Dont you get a second confirmed from the user before activating these kind of unwanted & useless services……
    -Prince

    Default Answered on June 26, 2015.
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