MTS – No Moneyback – No refund after promised by retailer and CC
Team, This is to bring into your notice that I am not getting appropriate resolution to my problem that I have been trying to raise and fix since My connection is active. I bought this connection (8459321156) on 16th June’15 in morning wherein before paying the cash to the retailer I also confirmed that what if I do not get speed in my area – will I get my money back ? straight reply that was also confirmed by customer service people as well and he mentioned that yes – you will get 100% money back if you are not satisfied with the product and speed. 2 conditions – a. should be back within 15 days of purchase b. data used should not be above 1 GB.
Now I agreed to both the terms and when I paid the money and got the card home 1st of all it was supposed to be activated as told by retailer within 24 hours of purchase since all documentation and verification was done in time still the connect got activated on 18th June in the morning wherein I had to call and take follow-ups with retailer and CC number of times. finally when the connection was activated I started using it – from the bery 1st day the speed that I am getting is not at all even 3G wherein the GUI of your data card shos that 3g Plus !! I started testing with multiple websites and also tested speed from your suggested website as well which is www.speedtest.net – however results were not satisfactory and after using and testing it for couple of days I had to take a call that its not worth of paying 1399rs. for this box where I am not even getting speed thats as per 2G if i compare it with other networks in my area.
Now on 4th day of activation I called customer service and I was told that I have to send an email with the copy of my invoice to “firstname.lastname@example.org”- where in the 1st email that I sent to this email ID was on 22nd June when I clearly stated that I would like to get refund as the speed is not as promised and I am not happy. all responses to multiple emails are attached from this email address which had no relevance to hat was told to me before buying a connection – rather I was sent some troubleshooting steps to further diagnose the speed issue – when I did this again usage went slight up from 1 Gb n day approx 100+ Mb and 160 MB in night – as this was asked by your technical team to check and confirm if the issue persists in only day/night and location as well! Moreover on welcome call that MTS make to its new customer I mentioned the same case and a supervisor helped me log a ticket with ref number JUN/18418 – however response as again same .
Today evening I spoke with Mr. Sunny Yadav – Floor Supervisor, who clearly mentioned that if you are not able to get appropriate response from this email address – you will have to escalate this to delhi apellate helpdesk on this email address. pls. help me with my refund or else it will be more problematic in future since the rental must be on for this connection and MTS will also start sending bills soon that I am not eligible to pay even. pls. look in to this and help this customer.
looking forward for resolution once for all – for any further queries please contact me @ 9818848503. Regards, Gaurav Saxena