Micromax Informatics — Manufacturing defect -YU5010A & harassment – Complain No. 41112-0117-27356576
I have purchased the Mobile YU5010A on 7.2.16 (911476054157839, 911476055157838) using double SIM with Airtel 4G and 2G SIM . Immediately after 2-3 months, microphone of ph started malfunctioning ie sometime not working and sometime working, I have submitted my mobile to micromax service center, Noida, Sec 22 and they given back in almost after 15 days after rectification ( as per micromax, microphone replaced) . Again the microphone of the same ph started malfunctioning and I given the same to micromax service center, Noida Sec 22 in Wk2 of Jan 17 . As per micromax, they done SW upgrades and changed microphone & PCB . On the same day evening again started malfunctioning infront of service center engineer and they said to surrender the ph but next day morning they said it is working and intimated to collect . They given me phone but in one day itself again it started malfunctioning of microphone of both SIM (using 4 G and 2 G) and 90% time microphone not working and I faced serious problem in my travel .Just yesterday night I back from Mumbai and I v surrendered this phone again to service center Noida sec 22 with my request letter for manufacturing defects in ph and its replacement immediately . They checked and again microphone not working they suspected again PCB/ engine prob in set and kept the set to send to the company . As there is some manufacturing serious defects specially in this set and I have lost more than 4-5 days in service center taking leave which is of very high loss per days apart from serious harassment due to manufacturing defects in this mobile set .
With respect to the said micromax job no. 41112-0117-27356576, please arrange replacement immediately as there is manufacturing defects and under same problems 3 times went to service center in one yr warranty . Any loss and harassment to me by Micromax be liable to pay / claimed as per indian consumers law.
Pankaj Kumar, 439-C, shipra Sun City, Indirapuram, Ghaziabad – 201014 (UP), Mobile No. 9599063273, 9810202248,