Flipkart – Not getting refund of my product
I ordered a mobile from flipkart but the mobile i got was damaged, i got 2 replacements, but then also i got the damaged product, then i demanded refund instead of replacement, so they accepted my refund request, then a mail arrived me saying that you have to send the product on your own . so i sent the product via DTDC courier company on 31st july. product reached the warehouse of flipkart on 4th august but they refused to accept the product and rescheduled the delivery date and on 11th august they accepted my product.
But its been over 11 days i haven’t got my refund amount i.e. Rs12999. i am regularly complaining about this issue on flipkart customer care, they everytime take my complain on priority and gives me date on which their refund team will contact me but their refund team is not contacting me and keep shifting the dates and now i neither have the mobile nor the money and when i complained about flipkart on this website the answer i got was “Escalated to RVP Team to check and close the case”. i didn’t got my refund so how they can close my case. its been over 24 times that my refund dates have been changed and they keep shifting the resolving date. my order ID is – OD002982302189274100. E-mail ID – email@example.com