Aircel – Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5)

Answered

Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ———- Forwarded message ———- From: Mithun Deyashi Date: 23 July 2015 at 16:36 Subject: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: appellate.delhi@aircel.co.in Cc: ​ddgpg-dot, mcitoffice@gov.in, Trai, AssistantDirector Grievance Cell, care.delhi@aircel.co.in, “Kolkata – Nodal (E)”, Aircel Appellate Kol Dear Appellate Delhi, ​​​​​Resolution is awaited since 1st June 2015.​ No one responded, apart from auto mail acknowledgement. For details please check the trail mail. Warm Regards, Mithun Deasi ​+9186 200 2636​ Go Green ! Switch to e-statement On 23 July 2015 at 14:30, Mithun Deyashi wrote: ​Dear Delhi Care, ​​​​​Resolution is awaited since 1st June 2015. And as par your acknowledgement ​3​ day has been past, no one respond me. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ​ From: Delhi – Care (E) Date: 20 July 2015 at 12:12 Subject: Ack: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: mithundeasi@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use. ​ On 20 July 2015 at 12:08, Mithun Deyashi wrote: ​​Dear Delhi Care, ​​​Resolution is awaited since 1st June 2015. And as par your acknowledgement 5 day has been past, no one respond me. Non attending of this acknowledged complain has been proved that you people are working with forgery organisation. Warm Regards, Mithun Deasi ​+9186 2000 2636​ Go Green ! Switch to e-statement ​ From: Delhi – Care (E) Date: 15 July 2015 at 15:20 Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: mithundeasi@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. ​ On 15 July 2015 at 14:52, Mithun Deyashi wrote: ​Dear Delhi Care, ​​​Resolution is awaited since 1st June 2015. Warm Regards, Mithun Deasi ​+9186 2000 2636​ Go Green ! Switch to e-statement ​​ From: Delhi – Care (E) Date: 11 July 2015 at 12:33 Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: mithundeasi@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use. ​ ———- Forwarded message ———- From: Mithun Deyashi Date: 11 July 2015 at 12:18 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: care.delhi@aircel.co.in Cc: ​​ddgpg-dot, mcitoffice@gov.in, Trai, AssistantDirector Grievance Cell ​​​Dear Delhi Care, ​Resolution is awaited since 1st June 2015. ​ Warm Regards, Mithun Deasi ​+9186 2000 2636​ Go Green ! Switch to e-statement ———- Forwarded message ———- From: ddgpg-dot Date: 6 July 2015 at 12:38 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: care.delhi@aircel.co.in Cc: mithundeasi@gmail.com ———- Forwarded message ———- From: MCIT Office To: DDG PG Cc: Date: Mon, 06 Jul 2015 12:04:05 +0530 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) ——– Original Message ——– From: Mithun Deyashi Date: Jul 6, 2015 10:42:32 AM Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: care.delhi@aircel.co.in Cc: ​​​ddgpg-dot, mcitoffice@gov.in, Trai, AssistantDirector Grievance Cell ​​Dear Delhi Care, ​Resolution is awaited since 1st June 2015. ​ As per your trail Acknowledgement, was not attended also. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ​​From: Delhi – Care (E) Date: 2 July 2015 at 14:13 Subject: Ack: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: mithundeasi@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com ​ ———- Forwarded message ———- From: Mithun Deyashi Date: 2 July 2015 at 14:00 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: care.delhi@aircel.co.in Cc:​​ ​ddgpg-dot, mcitoffice@gov.in, Trai, AssistantDirector Grievance Cell ​Dear Delhi Care, ​​Resolution is awaited since 1st June 2015. ​ ​​​​​​As I told you from the day first, ​I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement​ ———- Forwarded message ———- From: Delhi – Care (E) Date: 30 June 2015 at 15:34 Subject: Ack: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: mithundeasi@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website:www.aircel.com ​ ———- Forwarded message ———- From: Mithun Deyashi Date: 30 June 2015 at 15:04 Subject: Re: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: care.delhi@aircel.co.in Cc: ​​ddgpg-dot, mcitoffice@gov.in ​​Dear Delhi Care, Resolution is awaited since 1st June 2015. ​ ​​​​​​As I told you from the day first, ​I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 30 June 2015 at 14:17, ddgpg-dot wrote: ———- Forwarded message ———- From: MCIT Office To: DDG PG Cc: Date: Mon, 29 Jun 2015 23:23:02 +0530 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) ——– Original Message ——– From: Mithun Deyashi Date: Jun 29, 2015 1:43:26 PM Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: care.delhi@aircel.co.in Cc: mcitoffice@gov.in, ddgpg-dot, Trai, usadmn.dot@nic.in, cvo-dot@gov.in, secy-dot@nic.in, members-dot@nic.in, Aircel Care Kol, Aircel Appellate Kol, Aircel Care WB, vivek.narayan@timesgroup.com, info@timesnow.tv, inews@zeemedia.esselgroup.com, mail@indiatvnews.com, nirbhik.sengupta@etv.co.in, info@aajtak.com, kishanr@abpnews.in, info@abpnews.in, Mithun Gmail Dear Aircel Care Delhi, Yet not resolved the issue, pending ​since 1st June 2015. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ———- Forwarded message ———- From: ddgpg-dot Date: 26 June 2015 at 14:39 Subject: Fwd: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: care.delhi@aircel.co.in Cc: mithundeasi@gmail.com ———- Forwarded message ———- From: Mithun Deyashi To: Aircel Appellate Kol, care.delhi@aircel.co.in Cc: mcitoffice@gov.in, ddgpg-dot, Trai, usadmn.dot@nic.in, cvo-dot@gov.in, secy-dot@nic.in, members-dot@nic.in, Aircel Care Kol, Aircel Care WB, vivek.narayan@timesgroup.com, info@timesnow.tv, inews@zeemedia.esselgroup.com, mail@indiatvnews.com, nirbhik.sengupta@etv.co.in, info@aajtak.com, kishanr@abpnews.in, info@abpnews.in, Mithun Gmail Date: Fri, 26 Jun 2015 14:34:14 +0530 Subject: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) Dear Team, ​​​I am awaiting for resolution ​​since 1st June 2015. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ​​———- Forwarded message ———- From: Kolkata – Appellate (E) Date: 23 June 2015 at 12:13 Subject: Ack: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: mithundeasi@gmail.com ​Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. ​​Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. ​ On 23 June 2015 at 12:09, Mithun Deyashi wrote: ​Dear Aircel Appellate Kolkata (E), ​As per your below mention acknowledgement trail mail, ​ “Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel.​” ​​​​​I am awaiting for your resolution. ​ ​​​​​​As I told you from the day first, ​I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same at the earliest.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ​​ From: Kolkata – Appellate (E) Date: 19 June 2015 at 15:15 Subject: Ack: Re: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: mithundeasi@gmail.com ​​Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. ​​Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. ​ On 19 June 2015 at 14:57, Mithun Deyashi wrote: ​​Dear Aircel Appellate Kolkata (E), ​Please check the trail mail, my 1st mail date which was sent on 1st June 2015, and today is 19th June 2015. And today again you are asking for another more day !! You and your team can do Forgery like Balance Deduction, VAS activation forcefully without any request etc but after doing this you and your team can’t resolve it as usual you are not responsible for the same. Because this is doing your Company. Which was found at the time of tel- communication with your Customer Care. ​If you can’t resolve this issue please assign it to another respected person and you please quietly Quit your job​ as you are not Capable for this post. ​​​​​​As I told you from the day first, ​I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 and please arrange the same as per your Acknowledgement. Please also mark the date of closer at the time of Mail Acknowledgement, I need it. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 19 June 2015 at 11:49, ddgpg-dot wrote: ———- Forwarded message ———- From: MCIT Office To: DDG PG Cc: Date: Fri, 19 Jun 2015 11:47:07 +0530 Subject: Fwd: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) ​​———- Forwarded message ———- From: Kolkata – Appellate (E) Date: 19 June 2015 at 11:31 Subject: Ack: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: mithundeasi@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use. ​ ——– Original Message ——– From: Mithun Deyashi Date: Jun 19, 2015 11:44:46 AM Subject: Re: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: Aircel Appellate Kol Cc: care.delhi@aircel.co.in, mcitoffice@gov.in, ddgpg-dot, Trai, usadmn.dot@nic.in, cvo-dot@gov.in, secy-dot@nic.in, members-dot@nic.in, Aircel Care Kol, Aircel Care WB, vivek.narayan@timesgroup.com, info@timesnow.tv, inews@zeemedia.esselgroup.com, mail@indiatvnews.com, nirbhik.sengupta@etv.co.in, info@aajtak.com, kishanr@abpnews.in, info@abpnews.in, Mithun Gmail Dear Kolkata Appellate (E), ​​As I told you ​I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 please arrange the same as per your Acknowledgement, so, please let me know the status of the same. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 17 June 2015 at 18:50, Mithun Deyashi wrote: Dear Sir, Please look into this matter, I beg your consideration. This company is doing this type of deduction in real life. Unnecessary balance deduction, auto VAS activation, Call Drop etc. When we ask for any type of complain patent answer will be that “our server is down, please contact with us after 11 pm or after 4 hr” and if you called them after 4 hours then reply will be “till now our server is down please contact with us after 2/4 or tomorrow. Please sir look into this matter. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 17 June 2015 at 16:58, ddgpg-dot wrote: ———- Forwarded message ———- From: MCIT Office To: DDG PG Cc: Date: Wed, 17 Jun 2015 16:00:35 +0530 Subject: Fwd: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) ——– Original Message ——– From: Mithun Deyashi Date: Jun 17, 2015 3:56:28 PM Subject: Re: RE: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: “Kolkata – Appellate (E)” Cc: ddgpg-dot, Trai, mcitoffice@gov.in, usadmn.dot@nic.in, cvo-dot@gov.in, secy-dot@nic.in, members-dot@nic.in, Aircel Care Kol, Aircel Care WB, vivek.narayan@timesgroup.com, info@timesnow.tv, inews@zeemedia.esselgroup.com, mail@indiatvnews.com, nirbhik.sengupta@etv.co.in, info@aajtak.com, kishanr@abpnews.in, info@abpnews.in, Mithun Gmail, care.delhi@aircel.co.in Dear Kolkata Appellate (E), Who told you that I satisfied by our today’s telephonic discussion !! I am not satisfied with your conversation. How could you force me to close this issue. Because you deducted my balance forcefully, illogically. I understood your ​forgery and notify the same to you and brought it in front. I know a huge number of Aircel user those who had already faced this issue and they have already left Aircel. Only for this type of your Forgery. I want full refund of my balance which was wrongly deducted i.e. Rs. 31.20 please arrange the same as per your Acknowledgement then we will really satisfy with Aircel. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 17 June 2015 at 14:35, Kolkata – Appellate (E) wrote: Dear Mr. Deasi, Greetings of the day This has reference to your e-mail dated 15-06-2015 related to balance deduction from your Aircel number 7278914794. ​​Based on telephonic conversation held on 17-06-2015 the matter related to balance deduction against the above mentioned Aircel number has been shared with you. We have informed you that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015 at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack. We hope that the matter has been resolved to your utmost satisfaction. It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage. For any further assistance, please feel free to contact our Customer Care representatives at: 121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile Or Visit your nearest Aircel Store (To get address SMS “STORE”Pin Code to 121 toll free) Or Visit our official website www.aircel.com We are now pleased to assist you with the following Toll Free Self Help options: SMS HELP to 121 for Your Account related info SMS BAL to 121 for Balance (Prepaid) SMS BILL to 121 for latest billed amount (Postpaid) SMS UNB to 121 for unbilled usage amount(Postpaid) SMS BINFO to 121 for Bill summary (Postpaid) SMS MY VAS to 121 for Active Vas High Speed Data Balance check – *122*011# (Prepaid) Limited Data Balance check for Prepaid -*400# Call 155223 for Active Vas & VAS deactivation Call 1288 for Latest Product info Call 9804012345 from Non Aircel number Or e-Mail us at: appellate.kolkata@aircel.co.in Assuring you the best of our services at all times. Regards, Aircel Appellate Authority Dishnet Wireless Ltd. Kolkata ——————- Original Message ——————- From: mithundeasi@gmail.com Received: 6/15/2015 2:22 PM To: Delhi – Care (E) Cc: ap@trai.gov.in; cvo-dot@gov.in; ddgpg-dot@nic.in; inews@zeemedia.esselgroup.com; info@aajtak.com; info@abpnews.in; info@timesnow.tv; kishanr@abpnews.in; Kolkata – Appellate (E); Kolkata – Care (E); mail@indiatvnews.com; mcitoffice@gov.in; members-dot@nic.in; mithundeasi@gmail.com; nirbhik.sengupta@etv.co.in; RoWB – Care (E); secy-dot@nic.in; usadmn.dot@nic.in; vivek.narayan@timesgroup.com Subject: Fwd: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) Dear Team, Since 5th June I am getting only auto reply acknowledged mail from your Customer Care Desk nothing else. After acknowledged the same why your team can’t resolve my issue. As ​ I have more than 3mb data balance, before deducting the balance from my main account, but within 1 minute how could you deduct Rs. 31.20 from my main account balance !!! Is it not a ​​forgery ? As you acknowledged my issue, please arrange for revert back my balance as early as possible. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ———- Forwarded message ———- From: Auto Ack: Aircel Date: 15 June 2015 at 13:34 Subject: Ack : Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available(ERN-1673907-DTCZR5) To: mithundeasi@gmail.com Dear Aircelite, We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next two working days. We assure you timely response and resolution. Thank you for choosing Aircel. Truly Team Aircel Website: www.aircel.com Please do not reply back this mail as this is an automated response of your e-mail. This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use. ​ ​ ———- Forwarded message ———- From: Mithun Deyashi Date: 15 June 2015 at 13:33 Subject: Re: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available To: care.delhi@aircel.co.in Cc: ddgpg-dot, Trai, mcitoffice@gov.in, usadmn.dot@nic.in, cvo-dot@gov.in, secy-dot@nic.in, members-dot@nic.in, Aircel Care Kol, Aircel Care WB, Aircel Appellate Kol, vivek.narayan@timesgroup.com, info@timesnow.tv, inews@zeemedia.esselgroup.com, mail@indiatvnews.com, nirbhik.sengupta@etv.co.in, info@aajtak.com, kishanr@abpnews.in, info@abpnews.in, Mithun Gmail Dear Team, ​ ​ ​ Today is 15th June 2015, we are waiting for your replay since 5th June 2015.​​ ​ Please mark the matter closing assured date, it will be better for me. ​ ​ Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 11 June 2015 at 14:34, Mithun Deyashi wrote: Dear Team, ​​ ​ ​ Today is 11th June 2015, we are waiting for your replay since 5th June 2015.​​ ​ Please mark the matter closing assured date, it will be better for me. ​ ​ Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 10 June 2015 at 16:54, ddgpg-dot wrote: ———- Forwarded message ———- From: Mr Rakesh Garg To: ddgpg-dot Cc: Date: Wed, 10 Jun 2015 15:52:34 +0530 Subject: Fwd: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available ———- Forwarded message ———- From: Mithun Deyashi To: care.delhi@aircel.co.in Cc: ddgpg-dot, Trai, mcitoffice@gov.in, usadmn.dot@nic.in, cvo-dot@gov.in, secy-dot@nic.in, members-dot@nic.in, Aircel Care Kol, Aircel Care WB, Aircel Appellate Kol Date: Wed, 10 Jun 2015 14:48:12 +0530 Subject: Re: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available Dear Team, ​ ​​ Today is 10th June 2015, we are waiting for your replay since 5th June 2015.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 9 June 2015 at 16:16, ddgpg-dot wrote: ———- Forwarded message ———- From: Mithun Deyashi To: care.delhi@aircel.co.in Cc: ddgpg-dot, Trai, mcitoffice@gov.in, usadmn.dot@nic.in, cvo-dot@gov.in, secy-dot@nic.in, members-dot@nic.in, Aircel Care Kol, Aircel Care WB, Aircel Appellate Kol Date: Tue, 09 Jun 2015 15:51:32 +0530 Subject: Re: Re: Fwd: Re: Amount Deducted where Net Balance was Available Dear Team, ​​ Today is 9th June 2015, we are waiting for your replay since 5th June 2015.​ ​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 5 June 2015 at 16:45, ddgpg-dot wrote: ———- Forwarded message ———- From: Mr Rakesh Garg To: ddgpg-dot Cc: Date: Fri, 05 Jun 2015 16:28:29 +0530 Subject: Fwd: Re: Fwd: Re: Amount Deducted where Net Balance was Available ———- Forwarded message ———- From: Mithun Deyashi To: “Kolkata – Appellate (E)” Cc: Trai, mcitoffice@gov.in, usadmn.dot@nic.in, cvo-dot@gov.in, secy-dot@nic.in, members-dot@nic.in, Aircel Care Kol, Aircel Care WB Date: Fri, 05 Jun 2015 15:53:29 +0530 Subject: Re: Fwd: Re: Amount Deducted where Net Balance was Available Dear Team, Thanks for your effort. ​​ Please mark the matter closing assured date, it will be better for me. ​ ​ Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information.​ Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 5 June 2015 at 08:45, Kolkata – Appellate (E) wrote: Dear Mr. Deasi, Greetings of the day! This has reference to your e-mail dated 04-06-2015 regarding data usage details for your Aircel number 7278914794. We would like to inform you that the matter related to data usage details has been escalated to the concerned team for necessary action and we shall update you soon on the developments. While sincerely regretting the inconvenience caused to you we assure you that as our valued customer the matter has been registered with us and the reference number for the same is 1-19364417441. We value your relationship with us and would request you to co-operate with us till the time the matter gets resolved. It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage. For any further assistance, please feel free to contact our Customer Care representatives at: 121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile Or Visit your nearest Aircel Store (To get address SMS “STORE”Pin Code to 121 toll free) Or Visit our official website www.aircel.com We are now pleased to assist you with the following Toll Free Self Help options: SMS HELP to 121 for Your Account related info SMS BAL to 121 for Balance (Prepaid) SMS BILL to 121 for latest billed amount (Postpaid) SMS UNB to 121 for unbilled usage amount(Postpaid) SMS BINFO to 121 for Bill summary (Postpaid) SMS MY VAS to 121 for Active Vas High Speed Data Balance check – *122*011# (Prepaid) Limited Data Balance check for Prepaid -*400# Call 155223 for Active Vas & VAS deactivation Call 1288 for Latest Product info Call 9804012345 from Non Aircel number or e-Mail us at: appellate.kolkata@aircel.co.in Assuring you the best of our services at all times. Regards, Aircel Appellate Authority Dishnet Wireless Ltd. Kolkata ——————- Original Message ——————- From: mithundeasi@gmail.com Received: 6/4/2015 5:03 PM To: Kolkata – Appellate (E) Cc: ap@trai.gov.in; cvo-dot@gov.in; Kolkata – Care (E); mcitoffice@gov.in; members-dot@nic.in; RoWB – Care (E); secy-dot@nic.in; usadmn.dot@nic.in Subject: Fwd: Re: Amount Deducted where Net Balance was Available Dear Team, • Last recharge: Last was on 02/06/2015 for Rs. 60/-, on 31/05/2015 for Rs.35/-, on 25/05/2015 for Re.1/-, 21/05/2015 for Rs.110/- • Current balance: Rs. 45/- (Approx.) • Name of customer: Papia • Email ID : mithundeasi@gmail.com • Usage details from (..) To (..) : For this I can provide only date i.e. recharged on 29th May 2015, and on 30th May 2015 Rs 31.20 had been deducted ​​ For any queries can contact with this Aircel number 8620002636. ​ ​​ Note : Within 1 minute by which rate, you have deducted Rs. 31.20 from my main account balance please let me know, I am waiting for your reply. We have to know this information. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement ———- Forwarded message ———- From: Kolkata – Appellate (E) < ​​ appellate.kolkata@aircel.co.in> Date: 4 June 2015 at 12:35 Subject: RE: Re: Amount Deducted where Net Balance was Available To: mithundeasi@gmail.com Dear Mr. Deasi, Greetings of the day This has reference to your e-mail dated 03-06-2015 related to balance deduction from your Aircel number 7278914794. We have informed in our previous communication that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015 at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack. We regret to inform you that, we are unable to process waiver/reversal for the deducted amount as the charges levied to your account are found to be correct. Aside to this, we would request you to provide us the below mentioned details for internet usage details. • Last recharge: • Current balance: • Name of customer: • Email ID : • Usage details from (..) To (..) : It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage. For any further assistance, please feel free to contact our Customer Care representatives at: 121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile Or Visit your nearest Aircel Store (To get address SMS “STORE”Pin Code to 121 toll free) Or Visit our official website www.aircel.com We are now pleased to assist you with the following Toll Free Self Help options: SMS HELP to 121 for Your Account related info SMS BAL to 121 for Balance (Prepaid) SMS BILL to 121 for latest billed amount (Postpaid) SMS UNB to 121 for unbilled usage amount (Postpaid) SMS BINFO to 121 for Bill summary (Postpaid) SMS MY VAS to 121 for Active Vas High Speed Data Balance check – *122*011# (Prepaid) Limited Data Balance check for Prepaid -*400# Call 155223 for Active Vas & VAS deactivation Call 1288 for Latest Product info Call 9804012345 from Non Aircel number or e-Mail us at: appellate.kolkata@aircel.co.in Assuring you the best of our services at all times. Regards, Aircel Appellate Authority Dishnet Wireless Ltd. Kolkata ——————- Original Message ——————- From: mithundeasi@gmail.com Received: 6/3/2015 11:45 AM To: Kolkata – Appellate (E) Cc: ​​ ap@trai.gov.in; cvo-dot@gov.in; Kolkata – Care (E); mcitoffice@gov.in; members-dot@nic.in; RoWB – Care (E); secy-dot@nic.in; usadmn.dot@nic.in Subject: Re: Amount Deducted where Net Balance was Available ​Dear Team, ​​ I have more than 3mb data before deducting the balance. ​​ Within 1 minute by which rate, you have deducted Rs. 31.20 my mail account balance please let me know. We are the Customers, will be very thankful to you. This ​​is a forgery. Because If it will be Rs. 5/- to Rs. 10/- then I can accepted, but within 1 minute when my browser page was not opened I have already closed the browser. Also please let me know your rate of charge post use of 25mb data. Because ​​ within 1 minute how could you charge Rs. 31.20 !!! Is it not a forgery ? ​Note : Now we have MNP service. If you will deduct ​this type of fake charges I should discontinue your service and should select another service provider along with the same number very soon. Because we should discontinue this type of forgery company. Thanks for valuable reply. Warm Regards, Mithun Deasi Go Green ! Switch to e-statement On 2 June 2015 at 15:21, Kolkata – Appellate (E) wrote: Dear Mr. Deasi, Greetings of the day This has reference to your e-mail dated 01-06-2015 related to balance deduction from your Aircel number 7278914794. Based on system validation we have found that INR 31.20 has been deducted from the above mentioned Aircel number on 30-May-2015 at 19:36:47 due to browsing internet on 2G mode post consumption of 25 MB data which you have got against the recharge of INR 4 pack. … [Message clipped]

Train Filed on July 23, 2015 in Mobile.
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  • 6 Answer(s)
    Best answer

    Hi  Mithun Deasi ,
    Thank you for reaching us at Social Care.
    We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
    We assure you a quick resolution and the best of services at all times.
    Thanks and Regards

    Customer Service Officer | Social CareTeam

    Email us at aircelsocialmedia@aircel.co.in

    Supporter Answered on July 24, 2015.
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    Dear Mithundeasi,

    Post system check it has been found that your balance Rs. 31.20 /- got deducted on 30/5/2015 due to data usage of 3.2103 MB of Data after consumption of the free data. Hence, not eligible for refund.

    Regards,
    Aircel Customer Care

    Supporter Answered on July 25, 2015.
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    Dear Team,

    This is a forgery.

    I have more than 3mb data before deducting the balance. Within 1 minute by which rate, you have deducted Rs. 31.20 my mail account balance please let me know. Because, within 1 minute when my browser page was not opened I have already closed the browser.

    We are the Customers, will be very thankful to you for providing the details of post 3 mb data usage.

    Train Answered on July 25, 2015.
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    Dear Aircel Team,

    Kindly let me know the details of data usage post free data, as you found the other details form your database.

    As I am waiting for your replay since 1-06-2015.

    Train Answered on July 28, 2015.
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    Dear Aircel Team,

    Kindly let me know the details of data usage post free data, as you found the other details from your database.

    As I am waiting for your replay since 1-06-2015.

    Train Answered on August 3, 2015.
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    Dear Aircel Team,

    Could you please say something ? Have you any word? You better know that  This is a forgery.

    If you are not, then please let me know the details of data usage post free data, as you found the other details from your database, as you answered dated on 25th July. I need it.

    Train Answered on August 5, 2015.

    What’s the latest?

    on January 6, 2016.
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