Aircel activated Unwanted VAS

My name is Pankaj Singh, Aircel no. 9762030628. On 24th May, I got msg that you are successfully subscribe for miss call alert & Rs.5 deducted from my account, that day I tried so many times to customer care but it wasn’t connect. Next day I called from other Aircel cell no. & informed that above same, she replied me that it will be solved & you will get refund. But I didn’t got.

On 26th May, again I got msg that your subscribe to Daimler tune & deducted Rs.15, again I call to customer care from my Aircel no. But it wasn’t connect, then I called from other Aircel no. from Mumbai but there are giving excuse to me that we can’t help you, because your mobile no. Is from Maharshtra, so you have talk from them, after requesting him, he gave me case/complaint no. 1-19240018135. So please Stop activating services without my knowledge & do not waste my time & money. And refund my money.

Default Filed on May 29, 2015 in Telecom Service.

This is serious issue. Aircel should stop such practices. Update our members as you deal with this issue.

on May 29, 2015.
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    Mobile service providers make profits like this…even if you call them / customer support to sort out such issues, you still have to spent your money . Trai should take note of this.

    Train Answered on May 29, 2015.
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    Hi Pankaj,

    Thank you for reaching us at Social Care.

    We have forwarded your complaint to the concerned department

    and we will get back to you shortly with further updates.

    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on

    this matter.

    We assure you a quick resolution and the best of services at all times.

    Thanks & Regards

    Customer Service Officer | Social CareTeam

    Email us @aircelsocialmedia@aircel.co.in

    Supporter Answered on May 30, 2015.
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